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Tier 3 Support Engineer

Providing Tier 3 support and Technical guidance for the Engineering Team

Owing Mills, MD

Must be U.S. Citizen or Permanent Resident of the U.S.

Onsite as required for Projects, Plan and execute projects (i.e. Exchange migration, virtualization implementation, SAN deployments), Design quotes. QC various size projects before they are rolled out. Documentation of technical procedures.

Sales Engineer, Sales Operations Liaison.

Our ideal candidate:

  • Has a professional support demeanor and methodology
  • Possesses critical thinking skills and the ability to produce or improve procedures and documentation.
  • Is interested in cloud infrastructure and has a desire to keep on top of evolving technologies.
  • Can juggle multiple priorities and is proficient at task-switching

Preferred:

  • An exceptional customer service presence and excellent written and verbal communication skills
  • Bachelor's degree or equivalent combination of education and experience
  • 4+ years supporting MS Windows Server / Active Directory / Exchange
  • 4+ years Switching & Routing (Cisco & SonicWALL)
  • 4+ years Virtualization experience (VMware, Hyper-V, Citrix)
  • 2+ years supporting MS Office and MS Windows 7+ in domain environments
  • 1+ years administering cloud services (O365)
  • Experience planning and leading projects (cloud migrations, client onboarding)
  • Experience with at least one ticketing system
  • Understanding of advanced networking concepts (i.e. router and firewall configuration and management, WAN, LAN)
  • Understanding of cloud hosted & monitoring services (e.g. OpenDNS, Labtech, Reflexions (anti-spam)
  • Understanding of enterprise cloud backup solutions (e.g. Crashplan, eFolders, Veeam, Storagecraft)
  • Experience with SonicWALL. Particularly GMS preferred.

Nice-to-haves:

  • Consulting or MSP experience supporting multiple organizations
  • SQL Experience
  • Experience with PowerShell
  • Labtech Experience
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