Hamdan Resources
Senior ServiceNow Consultant
Remote - Full Time
Job Description
We are seeking a highly skilled and experienced Senior ServiceNow Consultant who is adept in development, coaching, consulting, and troubleshooting across all areas of the ServiceNow platform.
This role demands a professional who brings a rich blend of expertise in ITSM architecture and development, Service Portal development, and Customer Service Management (CSM) development. The ideal candidate will be a problem-solver with a strong customer service orientation and excellent communication skills, a creative thinker, able to work independently and in a team environment, and possess a strong commitment to delivering exceptional customer service and solutions. This role is perfect for someone looking to make a significant impact in our client organizations through the power of ServiceNow technology. This is a part-time remote opportunity (potential to transition to full time down the road).
Responsibilities
- Architect, develop, and implement solutions within the ServiceNow platform, focusing on IT Service Management (ITSM), Service Portal, and Customer Service Management (CSM)
- Demonstrate high proficiency in areas like Governance Risk & Compliance (GRC), Orchestration & Integration, and other ServiceNow modules
- Provide expert-level consulting and development services, offering innovative solutions and best practices in ServiceNow
- Lead integration and automation projects using technologies like Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and other parsing methods
- Efficiently import, manage, and coalesce CI and Asset data into the CMDB using various tools and techniques
- Design and build comprehensive order guides and workflows, especially for processes like onboarding and offboarding, integrating Oracle HCM and other ATS/HRMS tools with ServiceNow
- Create and manage workflows for various business units, including Accounts Payable, Accounts Receivable, Internal Audit, Operations, Sales, Marketing, and all core IT functions (PMO, Service Desk, Engineering, Compliance, Security, etc.)
- Utilize extensive experience as a Certified ServiceNow Administrator and Developer to implement complex ServiceNow solutions
- US citizen who possesses and/or is capable of obtaining a US Federal Government issued Security Clearance
- 7+ years of full-time, hands-on experience in ServiceNow
- Proven track record of working in diverse industries
- Extensive background in software development, particularly in web and enterprise applications
- Demonstrated experience in multiple industries, showcasing adaptability and problem-solving skills
- Excellent customer service orientation and communication skills
- ServiceNow Certified Application Developer (CAD)
- Certified ServiceNow Implementation Specialist (CIS) in various modules
- ServiceNow Certified Technical Architect (CTA)
- Certified System Administrator (CSA)
- IT Infrastructure Library (ITILv3 or v4) certification
- Certifications in ServiceNow IT Operations Management (ITOM) and Security Operations (SecOps)
- ServiceNow Certified Master Architect (CMA)
* Note that preferred candidates are 1099 independent consultants, however W2 hourly consultants are also being considered. The hours relating to this work will fluctuate and this will not be a full-time opportunity initially. At peak, the hours relating to this work may exceed 40 hours per week.
* No corporate-to-corporate employment options will be considered.
Hamdan Resources, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer (EEO/AA), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship and/or authorization to work within the U.S.is required for most positions.
