Hamdan Resources

Senior Helpdesk Specialist

Aberdeen, MD - Full Time

Senior Helpdesk Specialist

Aberdeen, MD

Must be U.S citizen and have an Active Secret Clearance


  • Track and document all requests for assistance daily from customer via phone, in person, or electronic means using a Government-provided tracking system.
  • Maintain documentation and metrics for all requests which will be monitored weekly by the Government.
  • Determine action to be taken and take appropriate action to resolve customer problems dealing with hardware, software, and communications or escalate problems to a higher-level IT representative IAW each organization’s IT policy or test mission requirement.
  • Provide feedback, updates, and status to users on their requests for assistance IAW local procedures as directed by the Government.
  • Schedule is 0600 – 1800 Monday through Friday.


  • Associate’s Degree and 5 years’ experience; or Bachelor’s Degree and 2 years’ experience; or Master’s Degree and 1-year experience; or combination of 7 years which may include education/specialized training/certifications and/or experience.
  • At OTC, the Help Desk Specialist (Senior) will be working leaders and will need to meet the aforementioned qualifications and will need 3 years’ experience leading 5 or more people.
  • Relevant education/experience must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.).
  • DOD Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II), A+/Network+ (or equivalent DOD Directive 8570.1 IAT I).
  • Active Secret security clearance is REQUIRED.


Apply: Senior Helpdesk Specialist
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status
Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*